FAQ & Site Info
YES, shipment is via DHL Express or JAPAN POST EMS Express. (both includes a Tracking Number) .... - For COMBINED shipping, please ask for CHEAPER shipping costs. My online store might show you a higher shipping cost..... - Depending on the country, it can be shipped via cheaper shipping method, like Japan Post AIR MAIL "Small Packet" with a tracking number..... ** DHL ** CANADA & AUSTRALIA have "REMOTE AREAS" and the shipping cost increases more than a double and I have to charge you for the additional shipping cost. In order to avoid this extra charge, I'm sorry for the trouble, but please find out if your Postal Code is not listed as "REMOTE AREAS" before placing your order --> https://www.trackingmore.com/remote_area.html# (select DHL and type in your country and postal code in the box)..... OR please feel free ask me from "Contact Seller" on my website OR via email email@example.com / firstname.lastname@example.org :) Thank you!!
❤︎ As for an appreciation for your purchase from Love Ghibli, you will receive some presents :) ....... ✭ One Handmade Folded Paper Origami Totoro .... ✭ Japanese CANDY for EACH RARE item (above US$10) written "RARE # left" in the title and " = ONLY # AVAILABLE =" in the description ... Enjoy collecting many kinds of candies :D ..... ✭ for Ghibli MUSEUM items - special gifts from museum store "Mamma Aiuto" ..... ✭ for orders TOTAL more than US$150 (shipping cost not included) ONE Donguri Kyowakoku LEAFLET from years ago, very cute and super rare (^o^)/
The combined shipping cost in my store can be very expensive!! .... so BEFORE you place your order, please contact me and tell me which items you would like to order + your shipping country..... I will get back to you with the shipping costs :)
It normally takes about 1-2 weeks to ship out your order. It'll take even longer for delivery to your address at this moment.... I'm very sorry for the waiting, but this is because I have to buy the items from other stores, if not in stock. Depending on the items, it can be shipped out much earlier, so please contact me if you were in a hurry before sending your payment. I'm really sorry for the inconvenience!!! --- Please understand, I cannot refund your payment after your payment!! I appreciate for your understanding!!
NO, basically items shown "ON HOLD" are not available, but luckily, sometimes it's available. If would like to know the availability, please send me an e-mail to email@example.com / firstname.lastname@example.org..... Thank you!
NO, you cannot cancel your order after payment, because I buy your item(s) from other stores. You can only cancel your order when one of the items is not available in your order. Therefore, please be careful when placing your order. I'm sorry for the inconvenience!!
NO, I do NOT charge VAT or any TAXES. You might have to pay it to your Customs Office in your country upon delivery. I do NOT pay your VAT or Taxes. Please check your Post Office to know more about VAT or Custom Taxes / Duty Fees in your country. Thank you!
Yes, I ship within Japan :) But you cannot order from the website, because I haven't set the price for the shipping within Japan. Please feel free to e-mail me so we can discuss about the shipping method and payment method :) Thank you!!
(1) Credit Card / Debit Card ........ (2) PAYPAL ... please make sure your shipping address is same as in Paypal
No, I don't do wholesale, because I buy the products from Ghibli stores in Japan like the other customers. I'm sorry!!
Yes, you will receive 2 e-mails from me. FIRST e-mail is an confirmation e-mail after you sent your payment. SECOND e-mail is to tell your tracking number after shipment. If you did NOT receive my FIRST e-mail, please e-mail me to email@example.com / firstname.lastname@example.org. It's very IMPORTANT for you to receive my e-mail for important communication. Thank you!!
NO, not all of them are available... I try to organize my items often, but sometimes there are items that are not available.... Because I collect most of the items after payment, it's hard for me to keep track on all the items. It's better to ask me if the item(s) is/are available before purchase. I'm really sorry for the inconvenience, but I'd appreciate for your understanding and your help!! Thank you very much!!