Terms of Service

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This page "TERMS" is very IMPORTANT to read in order to purchase here.
*** Often UPDATED ***

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\(^^) Welcome to LOVE GHIBLI (^^)/
Selling STUDIO GHIBLI merchandise to all over the WORLD from JAPAN

My store tries to provide the BEST SERVICE to make you HAPPY!!

Your purchase SUPPORTS my WORLD ROAD TRIP!!!!
https://www.facebook.com/rika.arima.traveler
https://www.facebook.com/Rikas.World.Road.Trip
THANK YOU SO MUCH!!!

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!!! IMPORTANT NOTIFICATIONS (details below)
‘’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’
1. Normally takes 1-2 WEEKS to Ship OUT
2. NO CANCELLATIONS
3. Provide me an E-MAIL Address you normally use
4. Paypal Payment - Only ship to Paypal Registered Address
5. INFORM me if you know by WHEN you want to receive your package.
It must be AFTER 2 WEEKS from your payment date.
6. ALL items are 100% OFFICIAL & AUTHENTIC from JAPAN
7. ALL items are NOT always AVAILABLE, sorry
8. SHIPPING PRICE is EMS (Express Mail)
9. For LOWER SHIPPING options (see 7), please e-mail me
10. SHIPPING Options
11. PAYMENT Options
12. 2% DISCOUNTS
13. CUSTOMS TAXES is YOUR responsibility
14. Signature Needed upon DELIVERY
15. DAMAGE or WRONG ITEM
16. PERSONAL REQUEST
17. PRESENT for EVERYONE
18. COLORS of the IMAGES can be a little DIFFERENT

(1) Takes about 1-2 WEEKS to ship out + normally 3-6 DAYS for delivery via EMS (Express Mail), depending on the country.
If you are in a HURRY, please contact me FIRST!!
** I'm sorry, but I cannot promise you the delivery time, because some countries take longer than scheduled.

(2) NO CANCELLATIONS
Please READ carefully BEFORE you send your payment, because NO cancellation is accepted after payment!!
(ONLY when the item is NOT available, you can cancel the whole order.)

(3) E-MAIL ADDRESS
1. Please provide me your E-MAIL ADDRESS you normally use, so you can read my confirmation e-mail about your ORDER and SHIPMENT.
2. It's very important for you to receive my e-mail!!
When there’s a problem with your order, for example, if I don’t have one of the items you ordered, I’d like to know if you would like to replace it with another item or cancel your whole order, so it’s very important for me to reach you to discuss the problem with you.
3. It's also important for you to know your TRACKING NUMBER after shipment, so you can keep an eye on your delivery. You should check your tracking number frequently, so you won't miss your package to be sent back to Japan. When it returns to Japan, you need to pay the shipping cost again to have your package reshipped to your shipping address.
4. If you didn't receive my confirmation e-mail after 2 days from your purchase, please e-mail me and I’ll e-mail my confirmation e-mail to you again. If you don’t receive my e-mail again, please use a different e-mail address and e-mail me again.
Thank you very much for your cooperation!!

(4) PAYPAL PAYMENT - Only SHIP to PAYPAL REGISTERED ADDRESS
"Seller protection" is ELIGIBLE only when I ship to the address on Paypal.

(5) INFORM ME THE DATE
If you know by WHEN you want to RECEIVE your package, please inform me through "Message To The Seller (Optional)." You will see this in the next page after you put your Shipping Information during your process of order.
The day you would like to receive your package MUST be AFTER 2 WEEKS from the payment date.
If BEFORE 2 weeks, please ASK me FIRST, so I can tell you if it's possible or not. Thank you!

(6) ALL items are OFFICIAL & AUTHENTIC & BRAND NEW
Some RARE items are NOT Brand New or have small damages.
In that case, the condition is described in the website.

(7) ALL items are NOT always AVAILABLE
I'm very sorry, but because I collect most of the items after payment,
it's very hard for me to keep track with all the listed items.
Sometimes, the item is not available... I'm really sorry for the inconvenience!!!
It's better to contact me if the item is available to make sure :)
If not available, I will e-mail you and refund you the whole payment.

(8) EMS (express mail)
The shipping prices you see on the website are ALL in EMS.
Ship WORLDWIDE via EMS (express) with Insurance & Tracking Number.
Takes about 1-2 weeks to ship out + 3-6 days for delivery via EMS, depending on the country.
If you are in a hurry, please contact me FIRST!!
** I'm sorry, but I cannot promise you the delivery time, because some countries take longer than scheduled.

(9) LOWER SHIPPING PRICES
Please e-mail me, if you would like to know the shipping prices in other shipping options. First, please tell me which item(s) in URL and COUNTRY, so I can reply with the shipping prices in EMS, AIR MAIL, SAL.

(10) SHIPPING OPTIONS

Well packed. *Using Recycled Box & Newspaper*

PLEASE CONTACT ME FIRST IF YOU WOULD LIKE TO SAVE YOUR SHIPPING!!! (see 4)
or mention about the shipping in the note when sending me your order.

Your package is shipped from JAPAN in 3 ways.
Need will have a Tracking Number & Insurance.

Shipping delivery time depends on the country
1. EMS (International Express Mail) - takes about 3-12 days
2. AIR MAIL (Regular Mail) - takes about 1-2 weeks
3. SAL (Economy Air) - takes about 2-3 weeks (X'mas season takes about a month)

1. EMS --> prices shown in the store
-- including Insurance & Tracing Number
-- you can track your package online
-- Very FAST & Very SAFE (^o^)! Recommended!

2. AIR MAIL "Small Packet"
* weight within 2kg & parcel size within 90cm (W+H+D)
* must add $5 for Registered Mail - includes insurance max $60 & tracking number
($50 worth of insurance - cannot cover more than $60)

2a. AIR MAIL = bigger package than (2)
- insurance and tracking number included
(insurance max depends on the weight of the package)

3. SAL "Small Packet"
* weight within 2kg & parcel size within 90cm (W+H+D)
* must add $5 for Registered Mail - includes insurance max $60 & tracking number
($50 worth of insurance - cannot cover more than $60)

3a. SAL = bigger package than (4)
- insurance and tracking number included
(insurance max depends on the weight of the package)

"Attention"
Combined shipping can be reasonable, but some can get very expensive if you order directly from my online store!!
This is because of the system of eCrater. Each item's shipping price shown in the website includes the shipping box weight.
Therefore, the weight of each shipping box is added to the total weight. (The shipping price is determined by the total weight.)

* Please e-mail me first, if you would like to pay less before sending me your payment !!


Packages are usually shipped out from Japan in about 1-2 weeks after receiving payments,
but please understand, some might take more than 2 weeks to be shipped out.

I will let you know when your package is shipped and the tracking number for your package with the URL to check online.
I'll tell you when to expect your package to arrive, so please check your tracking number once a day to avoid problems!!

(11) PAYMENT OPTIONS

There are 4 options
1. CREDIT CARD / DEBIT CARD
CVC, Zip Code and Address has to be matched to your Credit Card.
If you do not "pass" these, your order can be cancelled and your full payment will be refunded.
2. PAYPAL - Credit Card / Debit Card (**only ship to the address in Paypal)
3. PAYPAL - Balance / Instant Transfer (no credit card / debit card)
Please read (6) for detail. 2% discount from Total.
4. CASH / Cashier's Check by MAILING it to my BANK in USA in US Dollars
Please read (6) for detail. 2% discount from Total.

(12) 2% DISCOUNTS
2% OFF from the TOTAL = ITEMS + SHIPPING
ONLY when PAID as below
>> by PAYPAL - BALANCE / INSTANT TRANSFER (no credit card / no debit card)
You need to send payment directly to my Paypal Email Address love.ghibli@yahoo.com
from "Send money to friends and family." (I have to receive the “exact” amount without paying transaction fees)
>> by MAIL --
mail CASH or CASHIER’S CHECK to my BANK in USA in US Dollars
You need to mail it to my bank in USA on your own risk. (address is provided later).

(13) CUSTOMS TAXES
Please understand, some counties charge you Customs Taxes, but my store will NOT pay taxes for you. The system of the Customs Taxes are different in each country. If you need to learn about it, please ask your OWN country's Customs Office or Post Office.

I have to mark on "Merchandise" on the shipping label and the VALUE of the items will be written on the Shipping Label (NO statements or NO receipts inside your package). If you would like to change the VALUE of your item(s), please let me know. However, please note that only the written value can be claimed if something happens to your package or item(s).

(14) SIGNATURE Needed upon DELIVERY
You need to sign when you receive your package, so if nobody's at the shipping address, the package will be back to your local post office. You might have to go and pick it up or ask for re-delivery.

(15) DAMAGE or WRONG ITEM

Only insured package are able to claim for insurance.

1. Please tell me asap and I will contact my local post office to send the paper documents to your local post office.
2. The local post officer will contact you and you need to bring everything, so they can check the damaged item(s) and check the way it was packed. Please keep everything with you because you need to submit your item(s) and a form at your local post office.
3. It takes several months to process your case.
4. If they approved your claim, the paper work will arrive to my local post office for me to sign it.
5. Then finally, I will get your money back. I will refund your payment for your damaged item(s).

(16) PERSONAL REQUEST

If you would like me to look into items that are not in my shopping list, please contact me and I will search it for you. There's a fee charged for my work.

The total payment price is given to you and if you agree with this price, please pay in advance. Please be careful there is NO cancellation and NO refund after payment.

Total payment - item(s) cost + shipping cost for me to receive item (s) + payment transaction fee made in Japan + shipping cost to your address + commission fee + transaction fee when receiving your total payment

(17) PRESENT for EVERYONE
Handmade Origami Totoro for everyone (=^0^=)

(18) COLORS of the IMAGES can be a little DIFFERENT


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If you have any questions or comments, please feel free to e-mail me to
loveghibli06@yahoo.com / loveghibli@gmail.com

I hope you enjoy shopping at Love Ghibli (^0^)/

Thanks for very much your time reading!!

Best Regards,
Rika from Love Ghibli

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