loveghibli web store FAQ section

*1* GOOGLE CHECKOUT - Credit Card - very much appreciated!! ......... *2* PAYPAL - Credit Card / Debit Card ..... *3* Pay via PAYPAL BALANCE / ECHECK to get 2% OFF!! == NO Credit Card / NO Debit Card!! -- only within USA ..... *3* MAIL DEPOSIT to my BANK Account in USA in US$ - Cash / Personal Check / Money Order (please mail it on your own risk) .... Please ask for details!! ........ Thank you!!

There are 2 ways to get 2% DISCOUNT for your item(s)!! Please contact me FIRST!! (1) ONLY within USA -- Pay via PAYPAL - Paypal Balance / eCheck = NO Credit Card / NO Debit Card .... (2) MAIL DEPOSIT to my BANK Account in USA - Cash / Personal Check / Money Order (please mail it on your own risk) .... Please ask for details!! ... Please understand, I cannot give you other discounts, only from these payments are allowed. Thank you !!

Please contact me to know LOWER SHIPPING PRICES!! I will let you know the shipping via EMS, Air Mail, SAL and Sea Mail and you can choose what you prefer ^o^ !..... Combined shipping can be reasonable, but the combined shipping price shown on my website can get very expensive!!! This is because of the system eCrater has. Each item's shipping price shown on the website includes the shipping box weight; therefore, the weight of each shipping box is added to the total weight. (The shipping price is determined by the total weight.).... For example, if you buy 3 items, 3 shipping boxes weight are added to the total weight, when you need only 1 box for shipment. *** Please e-mail me first if you would like to pay less before sending me your payment !! Thank you!!

(A) You can get a lower shipping price than shown on the website. Please e-mail me and give me the list of your order and I will tell you the shipping prices in EMS, Air Mail, SAL and Sea Mail. ... OR ... (B) Please order normally and leave a note that you would like to know the shipping prices and I will e-mail you back..... Thank you very much!!

I would like to help you to avoid paying customs taxes, so please let me know if you need to change the items prices on the shipping label or to mark "gift"or "merchandise".... However, please remember, if your package is insured, only written prices on the shipping label can be insured if something happened to your package (lost / damaged)..... Generally, I will ship your package as "GIFT" and NO statement enlosed, but only enclose a "Thank You note." If you prefer a different way, please let me know. I also appreciate if you could give me information about your country's customs taxes!! Thank you very much!!

NO, not all of them are available... I try to organize my items often, but sometimes there are items that are not available.... Because I collect most of the items after payment, it's hard for me to keep track on all the items. It's better to ask me if the item(s) is/are available before purchase. I'm really sorry for the inconvenience, but I'd appreciate for your understanding and your help!! Thank you very much!!

If I cannot find the item you ordered, I will e-mail you. Normally, I will ask you to choose from.... (1) Would you like to get the refund for this item and the shipping cost (full payment if ordered only 1 item, partial if you ordered more than one).... (2) Would you like to replace it with other item and get refund or pay more for the difference for the replaced item and shipping cost?... (3) Cancel the whole order and get full refund (If you paid using your credit card, there might be a fee deducted from this full payment, but I'm sorry, I will not pay those fees... (4) other ideas.... It's better to ask me if the item(s) is/are available before sending me your payment. Thank you very much for your understanding and your help!!

NO, you cannot cancel your order after payment, because I buy your item(s) from other stores. You can only cancel your order when one of the items is not available in your order. Therefore, please be careful when placing your order. I'm sorry for the inconvenience!!

YES, if there's any information you would like to change, please let me know asap. I can change if your package hasn't been shipped yet :)

YES, I can. Please let me know about this when ordering, so I won't be enclosing a "Thank you note" addressed to this person :) If you would like to put a message in your gift, please tell me the message and I will enclose your message with your gift :)